Boise Liquidation Auctions FAQ
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- Applying & Logging In
- Payment & Shipping
- Other Questions & Troubleshooting
How do I apply? Is there any cost to me?
Click here to create an account. Fill in the required fields, attach a valid reseller's certificate and click the submit button. We will notify you within one business day if your account is approved. There is no fee for applying or for being an approved buyer on Boise Liquidation Auctions.
Can I apply if I am located outside of the United States?
We allow applications from buyers from all over the world. If you are registering as an international buyer on Boise Liquidation Auctions, we require some form of official documentation that shows the purchase is for export so we can ensure that sales tax does not need to be charged on your purchases. This can include an exporter's license, registration with the department of revenue with your country, or business registration form. If you have already registered, you can fax this form to (650) 241-3328 or email it to us. Please note that international buyers are responsible for arranging their own shipping on all transactions, and certain auctions may only be available to buyers in the United States. An additional $25 fee must be included on any international wire payment as well.
I am an exporter located in the United States. Can I apply?
A reseller's certificate is required for approval of any buyer located in the United States, not including states that do not charge sales tax.
What is a reseller's certificate and why do I need it? Do all states require a reseller's certificate?
A reseller's certificate exempts buyers from paying sales tax on their purchases. We never collect sales tax on behalf of our sellers, and only sell to buyers who have state issued reseller's certificates. Users in any state that has a sales tax must submit a reseller's certificate to be approved on Boise Liquidation Auctions. This may also be called a Seller's Permit, Sales Tax License, Sales and Use Tax Permit, Certificate of Authority or a similar name for your state. For instructions on how to obtain a reseller's certificate, example of images or a blank form for your state, please visit our reseller certificate instructions page. If you live in Alaska, Delaware, Montana, New Hampshire or Oregon, this is not required as part of your application.
Can I submit my EIN (Employer Identification Number)?
No. An EIN (click here for an example of an EIN assignment letter) is a federal identification number, but a state issued certificate is required for approval on Boise Liquidation Auctions.
How do I get a reseller's certificate?
For instructions on how to obtain a reseller's certificate for your state, please visit our reseller certificate instructions page.
How do I submit my reseller's certificate?
You can fax your reseller's certificate to (650) 241-3328 or email it to us.
Why hasn't my account been approved yet?
Please allow one full business day for your application to be approved. If you have not been approved, it is likely because we have not received the proper reseller form from you. For instructions on how to obtain a reseller's certificate, example of images or a blank form for your state, please visit our reseller certificate instructions page.
How do I bid?
Once you are an approved buyer on Boise Liquidation Auctions, you can go to any auction page and enter the highest amount that you are willing to pay. Enter the amount in the white box to the right of "Your Maximum Bid". Below, you will see the minimum allowable bid amount. Once the amount has been entered, click the "Bid Now" button. Please note the message near the top of the page, which indicates if your bid is high enough to become the current high bid. If not, you may wish to increase your bid. For each bid you enter, you will receive an email confirmation that your bid was successfully placed.
What condition is the merchandise in? Is it all new?
The merchandise on Boise Liquidation Auctions are either mis-manufactured or overstock items unless stated otherwise. Please view the auction page for any information provided, or visit our Conditions page for details of each condition type.
Why do auctions extend at the end?
If a bid is placed in the last 5 minutes of an auction, the auction end time will extend for an additional 3 minutes. This is called "Popcorn Bidding" and gives all bidders an equal chance of winning an auction by extending the end time of the auction if a last minute bid is placed. Popcorn Bidding is used to simulate a live auction and prevents other bidders from "sniping" an auction at the last second.
How can I enter my maximum bid without it appearing to other bidders?
All bids placed on Boise Liquidation Auctions act as "proxy" bids. You can bid the highest amount you are willing to bid and allow the system to manage the bidding for you. The Current Bid displayed on each auction is equivalent to the second highest bidder's bid, plus one bid increment ($100 on Boise Liquidation Auctions). If the high bidder has placed a higher bid, it will not display. This allows bidders to know that if they place a proxy bid, they could still win the auction for any amount below or at their maximum bid.
Example: If you find an item that you are interested in that is currently at $1,000 without any bids and choose to bid $5,000, you will be winning the auction at $1,000. If another bidder places a bid for $1,100, you will be winning the auction at $1,200, one increment higher. The system will continue to automatically outbid other bidders on your half, but will never exceed your proxy bid of $5,000.
Can I buy merchandise without bidding on it?
All merchandise sold on Boise Liquidation Auctions is in auction format only. If you only want to place one bid, you can always place a proxy bid.
Can I cancel my bid?
Please remember that every bid on B-Stock Solutions operated marketplaces is a binding contract. You are agreeing to buy the lot at the price you indicate should you ultimately be the highest bidder. Bids may not be cancelled once submitted. If you accidentally enter a wrong bid amount (for example, you entered $1000 instead of $100) you can click on the Cancel link within the bid confirmation pop-up window to change your bid amount prior to submission. Changing your mind does not qualify as accidentally entering a wrong bid amount.
Your bids affect how other users bid within the auction and the auction's final selling price. We provide ample opportunity for you to check and double check your bid before submitting, so requests to cancel bids will most likely result in suspension of your account.
A record of all bids is kept on file. If a current winning bid is disqualified in an auction for any reason, B-Stock Solutions will restore the next highest non-winning bid to winning status. This decision is made at the sole discretion of B-Stock Solutions.
Are the images on the site actual images of the merchandise?
Merchandise may be displayed in its current condition, or with a stock image. If it is unclear in any way, contact us prior to bidding.
Can I inspect the merchandise before bidding?
Merchandise cannot be inspected prior to bidding. All available information is detailed on the auction page.
Why did I lose the auction if I bid the same amount as another bidder?
In order to win an auction, you need to bid a higher amount than the current high bidder. If both you and another buyer placed maximum bids of $1,000, but the other bidder placed their bid before yours, they will win the auction.
How do I know if I win?
At the close of the auction, the winning bidder is notified by email. This will also show up as an order on your "Orders" page.
How do I pay? How long do I have to pay?
If you are purchasing from this Site for the first time and thus do not have a pre-existing line of credit with Boise, you agree to pay the Purchase Price and all applicable taxes, and shipping and handling fees by wiring the aggregate amount to Boise’s bank account set forth in the wire instructions in your Bid Won email. You agree to complete the wire transfer with two (2) business days of Boise providing you the wire instructions. Your failure to pay the full amount in a timely manner means that the winning bid will be forfeited and future bidding access will be denied.
To obtain a line of credit with Boise for future purchases, please fill in and sign a Credit Application and email it to ReaganSmith@BoisePaper.com .
If you have been pre-approved by Boise for purchasing on credit in a credit amount greater than the Purchase Price, Boise will notify you where to send your purchase order for the Inventory Products.
Please contact email@example.com with any questions regarding payment.
What forms of payment do you accept? Do you accept credit cards?
Wire payment is the only form of payment accepted, as it is both instant and secure. This is the standard practice in the sale of liquidation lots. We do not accept credit cards, personal checks or Western Union for payments.
Can I combine multiple payments together?
You may always combine multiple payments into one wire for auctions won within 2 days of each other, if you are complying with the payment policy. Please be sure to put all order numbers in the memo section of the wire.
What do I do after I have paid?
You will receive an email from Boise Liquidation Auctions confirming your payment within 1 business day and the status of your order will be changed to "Paid" on your account. You will receive a payment confirmation email along with the details of Shipping arrangements to be made. If you do not receive any details on the 3rd business day after confirmation of your payment, please contact The Boise Liquidation Auctions Team.
How does shipping work?
For details of Boise shipping process please visit https://boise.bstock.com/shipping
Can I pick up the merchandise myself? Can I just pay when I pick it up?
Local pick-up is not allowed from Boise Warehouses
Do I pay you for shipping?
Buyers are responsible for shipping for auctions from all locations.
Payment is NOT sent to B-Stock Solutions or Boise for shipping of buyer arranged shipping orders. You are responsible for arranging your own shipping for these auctions. Please do not send any fund to B-Stock Solutions.
What if there is a problem with my order?
All merchandise on Boise Liquidation Auctions is sold "as is", but Boise attempts to be accurate as possible with the information provided. The quantity of actual Inventory Products in each lot may vary by up to 5% from the manifest, as may the quantity of items that are damaged, but not designated as "Damaged" on the manifest (for full details, please view the Terms of Purchase). Buyers have up to 10 days from the date of merchandise pickup to inspect the shipment and notify the Boise Liquidation Auctions Team of any discrepancies in writing.
Am I buying this merchandise directly from Boise?
Yes! All merchandise on Boise Liquidation Auctions is coming directly from Boise. All orders are picked up from Boise distribution centers.
Where is the auction merchandise located?
The auctions on Boise Liquidation Auctions are located in many differnt Boise Warehouses all over the US. Each auction title and description provides the physical location of the merchandise.
How often are there new auctions?
New auctions can be posted at any time during normal business hours. Buyers that are subscribed to the Boise Liquidation Auctions newsletter will receive an email when auctions are opening and closing each day.
How can I contact you?
For general questions regarding registration, using the auction site or payment, the easiest way to reach us is by filling out an "Ask Us" form or sending an email directly to firstname.lastname@example.org. If you'd like to contact customer service by phone, please call (866) 993-4644. If there are no available agents, please leave us a message, and we will call you back as soon as possible. During work hours, between 8AM and 5PM ET, you can chat with a live agent by clicking the "Chat With Us" link.
To reach the Boise Liquidation Auctions Team directly on any other topic, please email Reagan Smith
How can I update my personal information / change my password?
As an approved buyer, if you are logged into Boise Liquidation Auctions and go to "My Account" from the "Account" drop down menu, you can update all contact information or change the password on your account. You can also click the "Forgot Your B-Stock Password?" link on the login page if you do not remember your password.
If you are not an approved buyer on Boise Liquidation Auctions but you are an approved buyer on any other marketplace on B-Stock platform, you can register on Boise Liquidation Auctions using the same login and password that you use on other sites.
How do I report a technical problem?
Send us an email to report your issue. Please be as specific as possible and be sure to include any information that would help us determine the cause of your problem, including: which web browser you are using (Internet Explorer, Chrome, etc.), the web page you are on, steps to replicate the issue you are having, and other details and screenshots for our review.
I am approved and having trouble logging in. What can I do?
Sometimes your browser can cause login problems. Please try the following fixes:
When I try to log in, I see the message "Invalid login or password." Why?
If you receive this notification, then you either have not yet applied on Boise Liquidation Auctions, or you are entering an incorrect password. You can reset your password by clicking the "Forgot Your B-Stock Password?" link below your password entry and entering your email address. If you have not applied, then you can click the Create An Account button to begin your application.
When I try to log in, I see the message "Your application is still pending." What do I do?
If you receive this notification, then we have either not yet reviewed your application or you have not submitted us the proper reseller's certificate. If it has been more than 1 business day since you applied, then we are still waiting on the proper documentation from you. You can send us your reseller's certificate or fax it to (650) 241-3328.